The Amazon Echo and Dot are just two example of tech including fast developing voice and natural language processing technologies. The Amazon Echo was launched in the UK in September last year, two years after its launch in the US.
This potential addition of the ability to recognise multiple accents linked to accounts opens up further potential in the financial services industry. It is becoming increasingly common to talk to virtual assistants - Siri, Alexa, Cortana and the excitingly named Google Assistant, are becoming normal interactions in our everyday lives. As use increases, the resistance to interacting with virtual assistants as part of customer service interactions will diminish.
Not long now and your everyday banking, or insurance purchase, may just be part of a chat on the way to work...
Amazon is planning on a new update to Alexa which will allow the service to tell different users apart just by the sound of their voice.Currently, users with devices that use Alexa, such as the Amazon Echo or its Dot booster speakers have to use the Alexa app to switch between accounts.They can also say, “Alexa, switch accounts” to the device, but this new launch could make differentiating between users quicker and easier than before.Now, sources have told Time that the feature, reportedly codenamed ‘Voice ID’, would prove useful in households or offices where multiple users interact with Alexa, and could even allow the service to juggle multiple accounts, which could make ordering and online shopping a breeze.