This is the last of the series looking at this year's FCA’s Business Plan. The first two focus on the detail of its contents, while...

Regulatory organisations often function better in adversity. This was true of the Bank of England during the secondary banking crisis of...

The third of the five indicators that I flagged, back in January, to look out for in the FCA's Business Plan was clarity on firm culture....

The Customer Constellation Model

In my previous article, I set out the Customer Constellation Model which can be used to help you develop...

Back in August 2016, I posted a short article about what business might learn from the UK's success at the Rio Olympics. Since then, and...

Introduction 

Personal banking has changed dramatically in the ten years since the financial crisis. Regulation has changed...

With apologies to John Adams, rather than try and interpret the Final Enforcement Notice on this much-discussed case, I want to jump...

Cooperation between regulators was the 2nd of the indicators to watch in 2018 that I flagged back in January, and it was brought back to...

Outdated Analogies

Modern customer engagement strategies tend to focus on ‘owning’ a customer, or at the very least, capturing a greater...

Back at the start of January, I wrote a couple of blogs about what we should look for in the FCA Business Plan, particularly given its...

Andrew Bailey's New City Agenda speech last week, on High Cost Credit, was notable for several reasons. It's four years since the FCA...

Andy Haldane's speech on Big Data sets out several interesting angles on how economists, and the Bank/PRA,  think about data now and...