Our latest report offers insight into how the financial services industry is performing from a care, loyalty, reputation and trust perspective.
Key findings: The latest insights from our Customer Loyalty and Experience Index (CLIX) have shown a number of key financial services providers marching ahead on all aspects of customer engagement. Remarkably, their brand perception is comparable with leading retail brands, despite the complexity that exists in their products. On the other hand, the poor performers, and that includes the majority of the life and pensions sector, continue to provide a disengaging service to their customers, leaving them with a below par experience. To read the full report please click on: http://www.grantthornton.co.uk/en/insights/customer-experience--mastery-or-mediocrity/