The Amazon Echo and Dot are just two example of tech including fast developing voice and natural language processing technologies. The Amazon Echo was launched in the UK in September last year, two years after its launch in the US. 

This potential addition of the ability to recognise multiple accents linked to accounts opens up further potential in the financial services industry. It is becoming increasingly common to talk to virtual assistants - Siri, Alexa, Cortana and the excitingly named Google Assistant, are becoming normal interactions in our everyday lives. As use increases, the resistance to interacting with virtual assistants as part of customer service interactions will diminish. 

Not long now and your everyday banking, or insurance purchase, may just be part of a chat on the way to work...